Refund policy

Returns require a RA#. You can obtain an RA# by emailing sales@willowroe.com.  Packages that do not obtain an RA# will be refused. Items must be unused in the original condition with tags attached, and returned within 5 days of receiving the merchandise to receive a full refund. Item(s) can be returned up to 7 days for credit or exchange. The item must be returned in the same condition as it was sent, unworn. If the tags have been tampered with, cut off,  pinned, or secured back in any way, the item will NOT be accepted back. Even though all  merchandise is checked for defects and damages prior to shipment, it is the responsibility of the buyer to check the product upon arrival to make sure it is free of any defects. Damaged goods due to the buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the listed above criteria will be sent back to the customer, since we do not sell used merchandise. Please note if items are returned there will be a $25.00 restocking fee deducted from the total sales. Sale and special order or custom order items cannot be returned and are final sale. Orders that are returned are subject to the shipping fees.

 

Jewelry is fragile and may at times damage in transit. If you receive any merchandise damaged please contact customer service immediately.