Shipping policy

All our jewelry is custom made for you. It is handmade by our team of jewelry makers and deserves the time to ensure its perfectly constructed with the utmost quality and care prior to shipping.

Our lead times vary slightly but most custom made items take approximately 2-4 weeks. Many of our smaller custom made items ship within 7-10 business days.

If you want to place an order or have a deadline please email us at sales@willowroe.com to get exact timing.

SHIPPING INFO
All orders placed during business hours will be processed and shipped within 5-7 business days (Monday- Friday) if in stock. Custom made items will ship between 12-18 business days unless notified or approval needed to continue. An email confirmation with tracking information will be sent to you prior to shipping. All orders will have to be signed for with the shipping carrier.